Save valuable time and respond to every review in a personal and professional manner with the power of artificial intelligence. Maintain your brand voice and improve business reputation.
Four simple steps to activate the system and get automated review responses
Connect with one click to your Google Business Profile account and select the business to activate
Customize the tone of voice, response style, and special instructions for each star rating
The system detects new reviews and creates personalized responses automatically
Review and approve responses before publishing, or enable full automatic publishing mode
Adjust the AI settings and watch the responses update instantly
2025-12-15
Amazing experience! The food was incredible and the staff was so welcoming. We'll definitely be back!
Thank you for your wonderful review, Yuki. We are delighted to hear that both the food and service met your expectations. We look forward to welcoming you back soon.
2025-12-10
Food was decent but the wait time was too long. Nice ambiance though.
Thank you for taking the time to share your feedback, Priya. We appreciate your positive comments about the ambiance and acknowledge the wait time concern. We are actively working to improve our service speed.
2025-12-08
Very disappointed. Cold food and rude staff. Won't be coming back.
Thank you for bringing these concerns to our attention, Mateo. We sincerely apologize for the experience you described and take this matter seriously. Please contact us directly so we can make this right.
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Between the kitchen and managing staff, I never had time to answer reviews. Now every reply goes out sounding like I actually wrote it — one of my regulars even mentioned how nice our responses are.
Honestly didn't think AI could match how we talk to customers. Took maybe 10 minutes to set up, and I've barely had to edit a single reply since. Wish I'd found this sooner.
We used to just ignore anything under 4 stars because we didn't know what to say. Now every review gets a thoughtful reply, and we've actually seen a few unhappy customers come back.
Find answers to the most common questions about the system
The system uses Google's Gemini AI technology to create personalized responses. It takes into account your business description, chosen tone of voice, star rating, and specific instructions you've set for each review type.
Absolutely! You can configure the system in three modes: manual approval (review every response), full auto-publish, or hybrid mode where you decide based on star rating. For example, 4-5 star reviews auto-publish while lower ratings require manual approval.
Yes! The system fully supports both Hebrew and English. You can set the default response language, or choose 'auto-match' mode where the system detects the review language and responds in the same language.
The system receives real-time notifications for new reviews via Google Pub/Sub. Typically, a response is generated within 1-2 minutes of the review being published. In auto-publish mode, the response is published immediately after.
Yes! This is one of the system's core features. You can set specific instructions for each star rating (1-5). For example, for a 1-star review you can configure a more empathetic response with a solution offer, while a 5-star review gets a more grateful response.
If you've enabled manual approval mode, you can reject or edit the response before publishing. In auto-publish mode, you can always delete or edit the response even after publication. Additionally, the system learns from your edits and improves over time.
The system uses official Google Business Profile API integration with OAuth 2.0, so we never store your Google password. All information is encrypted and securely stored in PostgreSQL. We comply with the highest standards of data security and privacy.
Yes! We have a free plan that allows you to manage one business and up to 5 reviews per month without needing a credit card. You can upgrade to a paid plan anytime.
Yes! Bottie lets you create and publish Google Business Profile posts — including standard updates, events, and promotional offers — directly from your dashboard. You can add images, calls-to-action, event dates, and coupon codes. Posts can be saved as drafts or published immediately.
Bottie offers a comprehensive analytics dashboard that includes Google Business Profile performance metrics (impressions, website clicks, phone calls, direction requests), review sentiment analysis, category breakdowns, topic trends, and a Profile Health Score that evaluates your listing completeness and review response rate.